I would love to tell you that since the moment I started practicing law, I’ve known everything that my clients want, and everything I need to do to make that happen for them. But the reality is that’s not true, and I have learned a lot through my years of practice about how to anticipate my client’s most pressing needs.
Several years ago, when I first started practicing personal injury law, a young man came into my office, wheeled in by his girlfriend. A drunk driver had hit him over the weekend. His leg was in a cast, and he was in a great deal of pain.
I thought to myself, “Okay, what are all the things that we need to prove? What’s all the evidence that we need to gather? What’s all the medical treatment we need to get this young man in order to get him back to where he was before?”
At the end of our initial meeting, he says to me, “Mr. McGuire, that all sounds great— but I need a car. It hit me at that moment: no matter how badly injured my client is when they walk in, one of the things they most care about is the ability to get from point A to point B.
I made a commitment to myself from that moment on. If you choose me as your lawyer in a car wreck case, I’m going to get you in a rental car as quickly as possible.
